CLIENT SERVICES FAQs (Debt Settlement) How does it work?
Your monthly payment will be used to pay program fees and set aside money for settlement of your debts. Once you have accumulated enough settlement funds to make a reasonable offer to one of your creditors to settle the debt, Eagle One will begin the negotiation process. Each person's situation is different and the negotiation process will begin at different times depending on the amount of your debt. Once the creditors agree to a settlement amount, we will present this offer to you. If you approve of the settlement, we will instruct the creditor to send us the ‘settlement offer’ in writing. Debts can be settled in two different ways; one lump sum or a term settlement. One lump sum is just that, one payment and the account is paid. A term settlement is a settlement that is paid over an extended period of time until the account is paid. In our experience most creditors request a lump sum settlement. As accounts are settled, Eagle One moves through each debt until all of your debts have been paid. Eagle One Debt Settlement Program Minimum Qualifications

Your program payment and length have been arranged using your input to establish what you can afford on a monthly basis. That being said, Eagle One strongly encourages all of our clients to make extra or increased payments as that will allow us to settle your debts even faster and with increased success. The faster you can save up money to settle out your debts, the faster you will pay them off. You can contact Customer Care to make an extra payment, or to increase your monthly payment one time, or until further notice.

What if I can’t make my payment this month?Your program success is dependant upon your ability to fund your settlement account, so you should avoid missing monthly payments except as a last resort. We do understand that a situation may arise that could keep you from making your payment. If this happens, call our Customer Care right away so we can assist  you. We can work with you to move your payment date, set you up on a more convenient pay schedule, such as bi-weekly, or even skip a payment entirely if you have no other choice. Remember, we are here to help and keeping us informed of your situation is the only way to ensure we accomplish that goal together.

I missed my last payment. What can I do? Because it is so important to fund your settlement account, you should make every effort to make up any missed payments. To reschedule a payment contact Customer Care right away to let us know your situation. We will work with you to keep you on track.

My creditor is calling me. Can Eagle One stop my creditors from calling? No company can legally prevent your creditors from calling you. Your creditors have every right to try and contact you in order to collect a debt. However, we have had a great deal of success in reducing or eliminating most harassing telephone calls over time using a variety of legal means including our “Call Guard” (See below) service. If your account is in collections; collections agencies have to adhere to the FDCPA Guidelines. If you would like to learn more go to http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre27.pdf

I received a settlement offer from a creditor, what should I do?Any correspondence from your creditors including settlement offers should be forwarded to Eagle One Customer Care to ensure we are aware of any change in status on your accounts. Documents can be forwarded to Customer Care by any of the following means; fax: 1 (877) 737-2005, email: support@eagleonedebtrelief.com, or mail: Strategic Debt Solutions, Inc. 9250 Rumsey Rd. STE 101 Columbia, MD 21045.

Eagle One Debt Relief CALL GUARD FAQs
What does it do for me? This system provides you with an automated means to inform creditors of your situation and enrollment onto the Eagle One Settlement Program. Our experience has shown that directing creditors to the appropriate representative to take their call will reduce your stress of handling these calls as well as keep the creditors up to date on your situation.

How do I Use it?

1. Simply plug the DAAN module into ANY phone jack. "Click"...done! (See complete instructions below for further assistance)
2. When a creditor/collector calls you on your home phone, just press the star (*) key on your telephone, even cordless, and hangup.
3. The DAAN module will take over, advising the collector that you have retained a representative to address the reason for their call and provide them with a phone number to further assist them, after which the call is automatically terminated.

How does it work?

1. After pressing the star(*) key, the DAAN module will advise the creditor that you have retained a representative to address the reason for their call and provide them with a phone number to further assist them, after which the call is automatically terminated.
2. By providing collectors with the proper number to call, they are allowed to speak with a trained representative about your account.
3. The DAAN call center keeps a log of the time, date, and identity of the incoming collection calls...and any abnormal activity will be reported to Eagle One Customer Care.
4. If you feel that you no longer need the service call Eagle One Customer Care to assist you in returning it.